Communications Systems: FAQs

How can the Coral® communication systems enhance productivity and efficiency?

Automatic Call Distribution (ACD)
When your phones start ringing, have confidence that your agents will be there, and the contact will be positive. Coral's extensive call center capabilities use intelligent call routing combined with a sophisticated Management Information System.

Simple Programming
Using a single button, you can call forward to voice mail, turn off voice paging, and activate a visual indicator on the Coral FlexAttendant. To undo the features, simply press the button again.

Coral FlexiCall
Be accessible wherever you are by bridging calls to your cellular telephone with FlexiCall.

Six-party Conferencing
Make the most of meetings by easily conferencing up to six parties, saving time, and eliminating the need for expensive long-distance, multi-party conferencing services.

World-class Networking Capabilities
The IP-enabled Coral helps you reduce costs and increase efficiency. Corporate and branch offices can communicate and transfer data easily over traditional leased lines or a private network.

Why is seamless growth so important to my business?

Lower Total Cost of Ownership. Unlike most telecommunication platforms, the Coral migrates telephones, trunk and station cards, voice messaging, database, and common control elements from the smallest system to the largest.
Protect Your Investment. Remarkably, every Coral system installed since 1987 can be upgraded to ISDN, unified messaging, Voice over IP and networking, without having to do a forklift upgrade. It grows from a 20-port system to more than 6,000 ports with the same software, telephones and hardware.

How can I be certain the Coral is reliable?

Dual Bus Architecture removes any single point of failure by splitting communications into two paths. Every system has a backplane and card connectors on it; if one is damaged, the Coral will continue to function on the other bus.
High Busy-Hour Call-Attempts Rating ensures that the heaviest traffic will not slow down the Coral system.
Distributed Processing eliminates the single point of failure common in most telecommunication systems today. Each station and trunk interface card contains Intel¨ microprocessors that signal the Coral's main processor that a new call requires attention or a call has been completed. After the call has been established, the main processor drops out of the loop to handle the next event.

What is Coral QNetT, and why is it important for networking?

Coral QNet is behind the Coral's power to network remote systems. Based on the QSIG international signaling protocol since its inception, Coral QNet ensures open standards and flexibility for integrating new applications or devices.